Setup Support

Customer Setup

Responsive assistance

Setup Support

We know every business is different, so we want to take the time to understand your business requirements from the get-go.

  Self Setup Assisted Setup Performed Setup
Details You setup at your own pace. You setup, we assist. We setup, you review.
Price $ Free $1,600 $4,000
Dedicated support hours 1 hour/month *16 hours total *40 hours total
Access to help centre and support tickets 7 x 24 Every Day
Phone support
8 hours/5 days regional
8 hours/5 days regional
8 hours/5 days regional
Response time (within) 48h 6h 2h
Dedicated support person No No Yes
Notes
1. *Unused setup assistance hours can be drawn down on for training and support.
2. Prices are in Australian dollars and exclude GST.

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